A credit or debit or card is required at the time of booking to secure your reservation. Reservations can be made by agent, phone, letter or email. A secured booking represents a contract between the guest and the Guest House. In the event of a cancelled booking you will be responsible for 100% of the cost of your first nights stay. People failing to arrive without notification may be responsible for the entire cost of the booking. No Refunds Given.
Individual booking policy - Cancellation Policy 7 days.
Group bookings 2 or more rooms - Cancellation Policy 7 days.
We strongly recommend that guests take out travel / cancellation insurance.
Accounts must be settled in full on arrival, by Credit or Debit Card, Cash or Cheque supported by Cheque Guarantee up to the value of the card. Guests are requested to vacate the rooms by 10:00am on the day of departure. To maintain our high standards all rooms are checked following check out. The cardholder is deemed to be responsible for their actions and those of any of their party. Crook Lodge reserves the right to replace, with new, any missing, damaged or soiled items, any additional cleaning will be charged appropriately and may include any cost for loss of business. The cost of the replacement or cleaning will be charged against the card used to secure the room.
For the comfort and benefit of our guests Crook Lodge is a strictly non-smoking establishment. We have a seated area outside where you can sit to enjoy a smoke. Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional £100 for specialist cleaning to your room. Payment will be taken from the card used to secure the room.
Sorry no pets.
Under 18`s cannot occupy a room unaccompanied by an adult.
You are deemed to have accepted these terms and conditions by reserving a room.